Privacy Policy

1. Information We Collect

We may collect information you provide directly through our websites, forms, emails, phone calls, text messages, or other communications with us.

This may include:

• Name
• Email address
• Phone number
• Brokerage or company name
• Property address
• Client names and transaction parties
• Transaction details
• Listing, purchase agreement, amendment, and file submission details
• Uploaded documents or attachments
• Scheduling or consultation information
• Payment or billing-related information, if applicable
• Any other information you choose to submit to us

We may also collect basic technical information automatically, such as browser type, device type, IP address, referring pages, pages visited, and general website usage data.

2. How We Use Information

We use submitted information to:

• Provide transaction coordination services
• Prepare administrative real estate documents at the direction of agents or authorized users
• Process offer writing, listing preparation, buyer contract, amendment, and file submission requests
• Communicate with agents, clients, brokerages, title companies, lenders, and other transaction parties as needed
• Manage deadlines, documents, and transaction-related tasks
• Respond to questions or service requests
• Schedule consultations
• Improve our websites, forms, resources, and services
• Maintain internal records
• Send service-related updates
• Comply with legal, regulatory, contractual, or brokerage-related obligations when applicable

3. Uploaded Documents and Transaction Information

Our services often involve transaction-related documents and information. By submitting documents or transaction details to Twin Cities TC, you represent that you are authorized to share that information with us for the purpose of providing administrative support services.

We use this information only as reasonably necessary to provide requested services, communicate about the transaction, maintain records, and support our business operations.

4. Sharing Information

We may share information when reasonably necessary to provide services or complete a requested transaction-related task.

This may include sharing information with:

• Real estate agents
• Brokerages
• Buyers, sellers, landlords, or tenants, when appropriate
• Title companies
• Lenders
• Inspectors
• Municipalities
• Transaction parties
• Service providers who support our business operations
• Technology platforms used to manage forms, files, communication, or workflow

We do not sell personal information.

We may also disclose information if required by law, subpoena, court order, regulatory request, brokerage policy, or to protect our rights, clients, business, or users.

5. Third-Party Services

Our websites and services may use third-party platforms for forms, file uploads, scheduling, payment processing, analytics, hosting, email delivery, communication, or workflow management.

These third-party services may collect and process information according to their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services.

6. Website Analytics and Cookies

Our websites may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use the site, improve performance, and support marketing or website functionality.

You may adjust your browser settings to block or limit cookies. Some website features may not function properly if cookies are disabled.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect information submitted to us. However, no website, email system, file upload, or online service can be guaranteed to be completely secure.

Please avoid submitting highly sensitive information unless it is necessary for the requested service.

8. Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal or brokerage-related obligations, resolve disputes, support audits or compliance reviews, and operate our business.

9. Email and Text Communication

By contacting us or submitting information through our websites or forms, you consent to receive service-related communications from Twin Cities TC by email, phone, or text message.

Message and data rates may apply. You may opt out of non-essential marketing communications, but we may still send service-related messages related to active or past transactions.

10. Links to Other Websites

Our websites may link to third-party resources, municipalities, utility providers, inspectors, vendors, or other websites. These links are provided for convenience only.

We are not responsible for the content, accuracy, security, or privacy practices of third-party websites.

11. Children's Privacy

Our websites and services are intended for real estate professionals and transaction-related users. They are not intended for children under 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact: